Spa Guest Relations

Job Description

Job Description

Provide administrative support to spa departments as needed.

2.         Ensure smooth operation of both receptions

3.         Supervision of receptions (hiring, procedures, accounting…)

4.         Provide spa tours, when needed.

5.         To attend promotional functions as appropriate

6.         Handle special assignments.

7.         Co‑ordinate sales activities when needed.

8.         Maintain accurate records as required.

9.         Work with the Spa Director in the formulation of plans for projects and other areas.

10.       Assist in the administration and implementation of staff training in all aspects of the Spa’s             operations i.e. Business telephone usage, Guest relations, Spa services (massage, loofah,           facial, etc.), Retail sales…

11.       Assist in the supervision of all spa departments:

       ‑ Salon

                   ‑ Front Desk/Receptions

                   ‑ Boutique

                   ‑ Sales and Marketing

       ‑ Facility Operations

12.       Maintain inventory and stocking of all Reception materials.

13.       To act as a liaison between Spa and internal and external contacts