Sommelier

Job Description

Company Description

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Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 391 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.

When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests.  Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore.  The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.

Job Description

• Assist customers with their choice of wine or drink and to take the appropriate orders
• Ensure that the proper mise-en-place is prepared for each meal service
• Organize, supervise and assist with the service of beverages
• Ensure correct handling, use, storage and cleaning of all liquor service equipment
• Ensure that a tight control is kept on all stock used, and that all checks are raised and processed correctly, and are either paid or charged to account
• Develop and maintain all wine-related staff training programs
• Liaise and coordinate with wine purveyors for wine updates, training and promotions
• Attend daily F&B meetings and monthly staff meetings to discuss wine updates
• Hold one-to-one sommelier meetings to establish and monitor targets and achievements
• Work with Culinary team to devise harmonious food & wine pairings for menu updates
• Develop budget plan and record, monitor and present a clear Sales Mix Record
• Maintain updated Wine List while liaising with Restaurant manager and Director of F&B
• Work on special projects to strengthen the Hotel’s position as a market leader in wine
• Responsible for roster and attendance records for the sommelier team
• Ensure that all sommeliers are aware of, and comply with Licensing Laws
• Regularly inspect quality of opened wine in F&B Outlets
• Comply with Hotel’s policy and procedures on Fire, Health, Hygiene and Training
• Manage restaurant operations in the absence of Restaurant Managers
• Be knowledgeable of hotel information to be able to answer guest inquiries

PERSONAL ATTRIBUTES

• Excellent reading, writing and oral proficiency in English
• Experienced in all aspects of restaurant service and management
• Must be well presented and professionally groomed at all times
• Strong leadership, interpersonal and training skills to motivate employees as a team
• High degree of professionalism, creativity, business acumen, energy and determination
• Proven organizational skills, able to set and meet deadlines with quality results
• Deep wine and food knowledge and expertise

Qualifications

• Degree in Hotel Management

EXPERIENCE

• Minimum 4 – 6 years experience in five star Hotel in a similar capacity