Social Media Agent – Call Centre
Job Description
Our client is a multinational real estate development company. They are now looking for a Social Media Agent to join them.
Roles & Responsibilities
- Receives and responds to social media, email, mail, and phone inquiries from internal and external business and residential customers regarding a wide variety of matters. Supports company initiatives and promotions.
- Evaluate the problems of the customers and provide logical lasting solutions with best-in-class customer satisfaction
- Educate customers on procedures, and processes to ensure the interaction is valuable to the customer
- Ensure escalations are followed up within the specified timeline
- Build customer loyalty by follow-up of customer social media enquiry
- Enhances the customer experience by providing sales information assistance, through use of up/cross-selling, sales techniques. Generate customer interest in the services or products offered by the company
Skills
Preference:
- Arabic Speakers
- Immediate Joiners
- Visit Visa Holders
Qualifications:
- Bachelor’s degree is a must
- Prior experience working in a similar role
Benefits:
- Employment Visa
- Medical Insurance
Salary: AED 4500 – AED 5000
