SME Program Manager

Job Description

<strong>Program Manager, SME Development Project</strong><p><br></p><strong>Location: Saudi Arabia</strong><p><br></p><strong>Language: Fluent in Arabic and English </strong><p><br></p><strong>Start time: This is an urgent role. We are accepting applicants on a rolling basis, </strong><p><br></p><strong>About Astrolabs</strong><p><br></p>AstroLabs is a capability-building company, developing the digital ecosystem of the MENA region.<p><br></p>We run the largest digital skills Academy in the region and have upskilled over 10,000 people in entrepreneurship, digital, and tech. We support the expansion of organizations through our company incorporation services in the UAE and KSA, with over 600 companies launched and expanded to-date. We provide recruitment services to tech companies you use on a daily basis and run incubators and accelerators in partnership with government and enterprise partners. We are <strong>ambitious</strong>, we take <strong>ownership</strong>, and are committed to <strong>excellence</strong>. If you are a high-performing, driven individual then we would love for you to join our team!<p><br></p><strong>Read this first!</strong> Please read up on what life working at AstroLabs is like on our microsite here: https://go.astrolabs.com/astrolife<p><br></p>If this sounds like a place that would excite you to come to work every day, please read on!<p><br></p><strong>The Opportunity</strong><p><br></p>This is a unique opportunity for a make-it-happen doer looking to fast-track their personal growth in the entrepreneurial, tech and digital space. You will have the opportunity to shape the next wave of small and medium businesses through your guidance, support and challenge. You will also be regularly leading interactions with senior stakeholders in government and some of the largest local and international companies in the region.<p><br></p>This role is a great opportunity for someone with an entrepreneurial mindset who is excited to directly help other entrepreneurs grow and scale their businesses and to do it within this organization, itself a fast-paced and scaling company that breathes a startup culture.<p><br></p>This role is also a great opportunity for aspiring entrepreneurs looking to learn the ropes of starting their own business one day or you’re interested in building a career at a startup or a digital company.<p><br></p>Career Path @ AstroLabs: this role offers multiple growth paths inside AstroLabs Programs, such as:<p><br></p><ul><li>Path 1 – Operations centric: Operations Manager – PMO – Director – Chief of Staff</li><li>Path 2 – Programs Delivery centric: Senior Program Manager – Subject Matter Expert – Program Director </li><li>Path 3 – Commercial/Management: Account Manager – Practice Manager – Head of Enterprise Sales</li></ul><p><br></p><strong>The Role</strong><p><br></p>AstroLabs runs high-impact, practical entrepreneurial programs throughout the MENA region (such as Meta Boost KSA). As the Program Manager, you will act as single-point accountability for the delivery of programs in execution.<p><br></p>With ambitious plans to scale both in the KSA and regionally and with a varied program mix of face-to-face, online and blended delivery channels; you will provide key insights into the design of programs that have an impact based on your experience of running them yourself. You will spot gaps and fill them, identify new value-adding activities in terms of content, networks, and coaching that go above and beyond in delivering the best in entrepreneurial programs.<p><br></p><ul><li>Client relationship management – Single point of contact with senior management on the customer side</li><li>End-to-end management of key capability-building programs we run such as accelerators, entrepreneurship bootcamps and corporate fast pilot innovation programs </li><li>Project management – delivering all promised outcomes according to the program’s timeline</li><li>Influence the overall program design and development by providing input and feedback into the creation process</li><li>Complete ownership of program experience: Regularly analysing program feedback to generate actionable insights to improve the program experience</li><li>Overview of the educational content that is delivered and operational execution of the programs</li><li>Creating high-grade program and post-program reports and case studies capturing feedback and testimonials </li><li>Collaborating with global and regional communities for sourcing program participants</li></ul><p><br></p><strong>What’s in it for you?</strong><p><br></p><ul><li>Your role will directly impact the growth of hundreds or thousands of businesses in the region, you will play a pivotal role in helping them achieve milestones, meet their next investor or secure their next customer.</li><li>You will have full autonomy to implement your ideas (actually, that’s the main thing we will ask for).</li><li>You will become part of a high-performance team focused on outcomes for our customers. No bureaucracy, no corporate politics.</li><li>You will get a serious opportunity to grow. We are growing at pace and want our team to grow with us. You will build your personal development plan and have full support in progressing in your career in this job and all the ones that follow!</li></ul>