Site Merchandiser E-COMMERCE · Dubai

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Job Description

E-COMMERCE · Dubai
Site Merchandiser

We usually respond within
a week

Who we are

We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.

To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.

What you’ll be doing

At Chalhoub, we’re driven by digital! As a Site Merchandiser you will be responsible for ensuring offerings and promotions are timely listed online in alignment with stores. You will also be responsible for analysing online purchasing data, competitor comparisons, and translate them into reports to update management.

Product Management

You will manage/create/remove categories and collections on the website

Align with the Online Brand Strategy plan and assist the dedicated teams on operational actions for acquisition, promotion, retention, communication, etc.

Liaise with the purchasing team for new launches (in line with all stores)

Manage the launch of products, including content request from brands and stock request from purchasing team

Ensure all promotions are active online (including; discount promotions, GWP and PWP by country)

Merchandising on Site

Utilise sales and customer analytics to decide how products should be displayed online to maximise sales

Guarantee optimum brand presentation in homepages, landing pages and product description

Product assortment by best sellers, unsung heroes and new launches to optimize sales

Homepage banners and content update to guide customers to our current promotions, newness, product recommendations and best sellers

Optimizing product pages including; product imagery, monitoring reviews, cross-sells/upsell and product page ‘special offer’ banners

Stock Management

Monitor stock levels to avoid out of stock issues during peak season

Forecast and create stock replenishment for the purchasing team to action

Analyze and manage the stock levels to reach sell through ratio KPIs

Coordination

Own the merchandising calendar – planning with marketing, content, social, email and seek to constantly optimize

Work with purchase coordinators to ensure products used in marketing campaigns are online in time, share product links and work with content team to manage social media schedule based on arrivals

Work with CRM to determine email schedule, select relevant product

Work with Finance to determine budgets and forecasting

Liaise with concessions for uploads, seasonal updates and sale alignment

Reporting

Analyze website performance, traffic, conversion and other KPIs across regions and countries

Monitor google analytics on a daily basis to create actionable recommendations

Process daily SMS to customers with pending orders to help minimize the cancelation rate

What you’ll need to succeed

Must have strong merchandising experience in eCommerce retail, 4+ years

Good product management and liaison with wider teams

Commercial awareness to drive conversion rates onsite

Strong reporting experience and forecasting

Ability to deliver presentations and reports to senior staff

Stellar communication

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits,

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

Department Role Site Merchandiser Locations E-COMMERCE · Dubai
Site Merchandiser

Gender We would like to know more about our candidates. Please note that any of the information that you provide does not affect your chances of being awarded the role. If you are happy to, please provide us with the information below. This information is completely voluntary.

PERSONAL DATA PROTECTION POLICY

This Personal Data Protection Policy details the CHALHOUB policy with regard to personal data provided on its websites and chalhoubgroupcareers.com (the “
Website
”).

CHALHOUB respects your concerns regarding the confidentiality of personal information and data provided by you. By providing your personal information and data, you consent to the use, analysis and, where applicable, disclosure of such information by us for purposes associated in particular with your requests for our newsletters, press releases and recruitment messages. Consequently, we encourage you to read this policy carefully. This Personal Data Protection Policy applies to all personal data provided by you on our Website.

CHALHOUB may collect and process the following data about you

Information you give us
.
You may give us information about you by filling in forms on the Website or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to receive our Newsletter or participate in discussion boards or other social media functions on the Website (this includes Facebook, Instagram, Pinterest, Twitter and Tumblr) and when you report a problem with our Website. The information you give us may include your name, address, e-mail address and phone number, personal description and photograph.

Information CHALHOUB collects about you. With regard to each of your visits to the Website CHALHOUB may automatically collect the following information:

technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from the Website (including date and time); page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

CHALHOUB uses data held about you in the following ways:

Information you give to us. CHALHOUB will use this information:

to provide you with information about goods and services CHALHOUB offers;

to notify you about changes to our service;

to ensure that content from the Website is presented in the most effective manner for you and for your computer.

Information CHALHOUB collects about you. CHALHOUB will use this information:

to administer the Website and for internal operations, includin