Showroom Manager

Job Description

Roles & Responsibility
1. Lead, direct and manage the sales, service and overall business operations of the showroom
including payment collection.
2. Train & motivate showroom sales & support employees to handle customer queries & bring to
the notice of management, about products’ non-availability.
3. Responsible for handling customer queries, preparation of quotations pertaining to materials
& machines, data entry & ensure timely collection of payment from customers.
4. Directly responsble for the overall ‘look & feel’ of the showroom including materials upkeep,
display of materials, lighting including customer touch-point analysis. Providing first class
customer experience.
5. To help maximise sales for the showroom through online & offline platforms.
6. Carry out stock management and showroom operation processes to help minimise risk and
costs.
7. Should be responsible in taking a lead role in handling complaints at the showroom thereby
ensuring customer satisfaction at high levels.
8. Responsible in cash handling & ensuring proper handing over of cash to the Accounts
Department on regular intervals.
9. Attend sales inquiries, provide customers with quotations & ensure that the quotations are
converted to sales by proper follow-up & ensure on-time collection of payment.
10. Ensure safety & security of the customers, staff, and products in the showroom.
11. To handle delivery coordination with logistics team for customer orders as per requirements.