Shop Supervisor

Job Description

Job description / Role

Who we are

We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.

To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.

What you'll be doing

• The job holder of this position is responsible for assisting the Store Manager in managing the team, ensuring the attainment of sales target, delivering an outstanding guest experience, maintaining the shop and brands merchandizing and managing the stock, in alignment with the Company's policies and procedures.

What you'll need to succeed

Organizational:
• Follow all relevant Retail policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner

Operational:
• Implement activities under minimal supervision
• Escalate complex problems to the Shop Manager to ensure case/issue is closed efficiently and in timely a manner

Guest Experience Focus:
• Build and maintain guest experience standards in order to build strong loyalty
• Ensure consistency in customer service delivered and handle all complaints

Sales Focus:
• Assist in the achievement of sales target allocated to the store
• Participate with the sales executive team in generating sales through high selling techniques
• Manage VIP Guests relationships
• Ensure stock levels are maintained as per guidelines
• Ensure adherence to safety and security policies