Shift supervisor

Office & Administrative
United Arab Emirates 🇦🇪
January 7, 2024

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Job Description

Purpose of the role: 

Assist the Restaurant General Manager in supervising the Crew members; monitor their performance, making sure that they perform according to the brand’s standards.

KEY JOB RESPONSIBILITIES 

Financial

  • Prepare daily consumption & sales report

  • Prepare the daily plan of the day/ shift

Internal process

  • Monitor and motivate sales activities.

  • Participates in handling cost control 

  • Conducts daily critical inventory.

  • Complete all daily paperwork and in-store banking for the designated shift.

  • Follow the Company cash handling procedures and ensure that customer service employees also adhere to these guidelines.

  • Work on effective food production and handling, to minimize food waste and best utilization of raw materials.

  • Ensure that sufficient labor and supplies are available, taking corrective action where necessary.

  • Ensure that the correct volume of product is prepared to meet the level of business and accurately maintain the product control sheet.

  • Conducts daily, weekly and monthly inventory.

  • Provide supervision for employees to ensure that brand owners standards maintained throughout the shift.

  • Ensure statutory and company health, safety and food hygiene regulations followed during the shift and corrective action taken as required.

  • Ensure that all company security procedures followed in order to ensure the security of premises, people, stock, equipment and monies at all times.

  • Professionally represent the company to outside agencies such as Health Office, labour office.

  • React to resolve Emergencies as appropriate.

  • Recognizes routine problems and resolve them 

  • Manage designated shifts ensuring that all policies and procedures adhered to.

People:

  • Assist the restaurant management with training new and existing employees towards brand standards and Team Leader proficiency and ensure the standards maintained.

  • Record performance gaps and report performance deviation

  • Observe employee’s daily performance and correct any deviation.

  • Notifies Restaurant Manager of grievances or potential problems.

  • Treat Team Members fairly with respect and dignity.

  • Catches people doing right things and personally participates in R&R programs and events.

Customer

  • Successfully resolve customer complaints and queries correctly and confidently reporting serious complaints to the RM or Area Coach as appropriate.

  • Ensures a safe working and customer experience environment by facilitating safe work behaviors of the team

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