ServiceNow Engineer

Job Description

Job Responsibilities & Tasks:
• Perform day-to-day administration of the ServiceNow platform.
• Maintain business services and configuration item relationships in ServiceNow.
• Maintain the integrity of the ServiceNow platform across production and non-production instances.
• Perform installation and testing of updates and new releases.
• Provide ServiceNow configuration and customization assistance including, but not limited to: form tailoring, workflow administration, report setup,
• Design and configure new applications and modules.
• Assist in troubleshooting patch / release management issues.
• Support translating business requirements into technical requirements.
• Implement new functionality.
• Develop UI forms, fields, notifications, workflows and JavaScript server/client code.
• Build reports, gauges, and home pages.
• Maintain Service Level Agreement (SLA) and monitor SLA workflows.
• Support creation of new service catalog requests and items with variables.
• Create, monitor, modify, and publish service catalog workflows with approvals.
• Create and use update sets to move configurations between systems.
• Search, populate, and customize the knowledge base.