Service Operations Manager
Job Description
<strong><u>Job Description<br><br></u></strong><ul><li>Manage and control setup and operation of Preventive Maintenance Teams (PMT) and Technical support Teams (TST)</li><li>Keep the operational units TSTs and PMTs on track and assure their supply with latest project info’s, documents, tools, etc.</li><li>Support the knowledge interface and exchange between the units on the field and the engineering and back-office functions in the project.</li><li>Align the controlling of the PMTs and TSTs and generate reports for the customer and internal units.</li><li>Keep close customer contact on national, region and sector level for safe and proper operation of the support organization.</li><li>Manage reclamations and escalations in close cooperation with the SIE project management.</li><li>Strong experience in:</li><li>Technical Services, Corrective and preventive maintenance, Support, Warehousing, Supplies and Transport for Large Systems</li><li>Leading an operational service or support organization</li><li>Experience in working within a customer oriented environment</li><li>Strong understanding of performance and quality assurance management</li><li>Strong understanding of MRO management<br><br></li></ul>This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.<br><br><strong><u>Company<br><br></u></strong>Airbus Defence and Space Saudi Limited<br><br><strong><u>Contract Type<br><br></u></strong>Fixed term Contract / CDD / Befristet / Contrato de duración limitada<br><br><strong><u>Experience Level<br><br></u></strong>Professional / Expérimenté(e) / Professionell / Profesional<br><br><strong><u>Job Family<br><br></u></strong>Customer Account and Service Management<br><br>By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.<br><br>Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.<br><br>Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.<br><br>At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
