Service Management Lead

Job Description

Service Management Lead

Skills

Requirements:

Minimum Requirements:

 Bachelor’s degree in Computer Engineering/Science, Electronics Engineering, or any other appropriately relevant field.

 12 years of progressive experience in a directly related field. 8 years of professional experience in IT service management and service operations in an enterprise level environment. 3 years in similarly relevant mid-level management role with around the same team capacity and complexity of assigned tasks.

 Certifications in industry relative standards, frameworks and schools of practice such as ISO/IEC 20000, ITILv3 Expert, ITILv4,CMMI, etc.

 Excellent knowledge and experience in automating service management policies, processes, procedures and KPIs using ITSM system from leading vendors such as BMC, AVANTI and Service Now.