Service Hub Agent

Hotel, Restaurant, Tourism

United Arab Emirates 🇦🇪

October 2, 2023

Functional Accountabilities

Comprehensive knowledge of the Hotel, including all departments, services and outlets
Knows all the operation hours of all outlets and facilities as well as the extension number of all department outlets, executives and facilities
Always have a smile, with a helpful and friendly attitude towards colleagues and guests alike
To ensure a very polite, accurate and efficient telephone service to all callers
To handle all internal and external calls into and out of the hotel in a courteous and efficient manner
To ensure full awareness of all activities within the hotel in order to provide accurate information to all internal and external guests
To ensure that all wake-up calls are in order and completely punctually as per the Paramount Hotel standards
To ensure that all VIP’s in-house are listed on the VIP board and the board with all major information is updated on daily basis or whenever necessary during the day
To maintain updated internal and employee telephone directory
Maintains a logbook on each shift for any information on guest comments.
To be aware of all fire prevention and safety regulations and procedures at all times.
To report all emergency calls immediately to the management
Perform any related duties and special projects as requested by Management

5. Qualifications and experience

Experience and Technical Knowledge

Minimum of 2 years’ experience in the same position, preferably in an international five star hotel with more than 500 rooms

Qualifications

ESSENTIAL

DESIRABLE

Grants Manager