Service Engineer

Job Description

Certified as a Top Employer for UAE, Qatar, KSA, and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices.<p><br></p>We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and well-being.<p><br></p>KONE Middle East &amp; Africa (KMEA) is embarking upon an exciting growth phase through a direct presence in 13 countries and more than 60 distributor markets within the region. To complement our growth plans, Service &amp; Maintenance is considered to be a strategic priority for our Business. We have a challenging opportunity for a Service Engineer to be based in Abu Dhabi.<p><br></p>The successful candidate will be accountable to plan, manage and control the field service operations in his/her area according to the service contract requirements, the company policies, and KONE processes.<p><br></p>The Service Engineer will also be the first point of contact for all technical or operational issues raised by any customer and accountable for the costs of the maintenance field operations (callouts, service repairs, planned maintenance), as well as for the revenues of callout and service repair sales.<p><br></p>A <strong>service mindset</strong> is an outlook that focuses on creating customer trust, value, and loyalty and hence we are looking for somebody with a proven track record of being a go-getter and a strong leader along with a customer-focused attitude.<p><br></p><strong><u>Responsibilities</u></strong><p><br></p><ul><li>Accountable for customer satisfaction through quality of service and precise communication including equipment safety and performance</li><li>Resolving customer service quality complaints and invoicing complaints related to maintenance operations</li><li>Delivery of service according to the service contract requirements as per the KONE quality standards and the local regulations</li><li>Control of the field operations costs, callouts, and service repair sales.</li><li>Managing the third-party inspections visits and follow-up actions</li><li>Validates the service contract and technical terms with sales</li><li>Accountable for the planned maintenance scheduling, optimized routing, and performing site audits</li><li>Investigating accidents and following company policy on evidence custody and internal reporting</li><li>Accountable for the performance of assigned technicians and for their motivation and competence development</li></ul><p><br></p><strong><u>Requirements</u></strong><p><br></p><ul><li>Bachelor’s Degree in Engineering or equivalent</li><li>Good understanding of the Service/ Maintenance business</li><li>Excellent English communication, Customer Focus, and Technical skills</li><li>Highly motivated, goal-oriented, diligent, organized self-starter with an orientation towards a high level of customer service</li><li>Strong leadership skills and ability to interpret and analyze customer needs</li><li>Fluent in English communication skills</li></ul><p><br></p><strong><em>Successful candidates will be invited to complete an automated video interview. Please check your e-mail regularly so you can submit as per the deadlines requested.</em></strong><p><br></p><em>At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.</em><p><br></p>Read more on <em><em><em>www.kone.com/careers</em></em></em>