Service Desk Analyst

Job Description

COLLECTING POOL OF CANDIDATES FOR OUR UPCOMING PROJECTS IN IRAQ!

Responsibilities:

• Responding to IT support requests over the phone, via email and in person.
• Downloading, installing and configuring software to meet user requirements.
• Ensuring correct use of applications, networks and equipment.
• Testing and updating existing software.
• Escalating advanced IT support cases.
• Maintaining IT documentation including network and user details.
• Documenting records of actions taken.
• Fixing hardware issues including replacing equipment and peripherals such as computers, terminals and routers.
• Ensuring computer network’s optimal performance.

Skills

Qualifications:

• Associate’s or bachelor’s degree in computer science, information systems, or similar.
• In-depth and current knowledge of computer programs and hardware.
• Proficiency in customer relationship management (CRM) and task management software.
• Exceptional analytical and problem-solving skills.
• Advanced collaboration, communication, and interpersonal skills.