Service Designers
Job Description
Our clients need our help to move into the future whilst keeping business as usual and wider change programmes running efficiently. To succeed, our customers require expert advisors who listen actively and advise clearly, exercising experience and mature methods. In this role, soft-skills, strong stakeholder communication and influencing ability is as equally important as technical knowledge and architecture skills.<br><br><strong><u>Your Purpose<br></u></strong><ul><li>Working closely with clients to figure out where we can help.</li><li>Identifying and engaging with appropriate stakeholders to understand the complete service lifecycle from concept through to sourcing, design, build, test, and deployment.</li><li>Requirement’s capture and management, calling out options, considerations & priorities which require a business decision.</li><li>Designing service models for new and changing solutions, designing transition and coherent integration across multi-vendor ecosystems.</li><li>Undertaking reviews of as-is services or in-flight projects.</li><li>Capturing of full life costs and understanding the value chain.</li><li>Influencing stakeholders to introduce appropriate best practice.</li><li>Collaborating across Atkins and partners.</li><li>Working with markets and bid teams to shape tender responses and produce high quality content.</li><li>Developing your own knowledge and understanding of service design and architecture, consulting skills and client markets, whilst supporting the development of others in the team around you.<br></li></ul><strong>What you can bring</strong><strong>?<br><br></strong><strong><u>A Good Mix Of The Following<br></u></strong><ul><li>Highly developed soft skills; collaboration, inclusion, diversity, equality and a people first attitude.</li><li>Articulate with a passion for supporting and driving digital change.</li><li>Persuasive and politically astute; able to collaborate with and positively influence stakeholders.</li><li>A background in Service Design, Service Operations or Service Delivery – maybe looking for your first step into design, architecture and consultancy.</li><li>Business awareness; able to understand a client’s strategic intent and create enabling service designs.</li><li>Analytical ability to collate, structure and organise data to find the best service solution to ensure manageability and maintainability.</li><li>Good general consulting skills (structured thinking, effective report writing and presentations, and strong stakeholder engagement).<br></li></ul><strong><u>Additional Experience That Would Be Beneficial<br></u></strong><ul><li>Service Introduction, Service Transition.</li><li>ITIL V4 Foundation.</li><li>Familiarity with any key frameworks or standards related to subject matter area (i.e. ITIL, ISO 2000, VeriSM, COBIT, TOGAF, IT4IT & SIAM models with complex support infrastructure and supply chain).<br></li></ul><strong><u>Read More About How You Can Thrive With Us.<br><br></u></strong><strong>Why work for Atkins?<br><br></strong>People join us because they share a desire to be at the forefront of the ADS&T Business Unit and deliver outstanding projects. We empower our people to be the professional individuals they want to be, working on projects they feel proud of, making a difference to the world they live in and the legacy they leave behind.<br><br>We value diversity and believe that everyone deserves to thrive, without exception. We have signed the MoD’s “Women in Defence” and “Women in Aviation and Aerospace” charters. These pledges include providing opportunities for women to succeed at all levels. We’re also committed to being a Military friendly employer and have been recognised with the Ministry of Defence’s (MoD) Gold Employer Recognition Award.<br><br>We develop individuals through a portfolio of training and development courses designed to help you make the best of your abilities and talents. We encourage participation in all forms of training and have an active programme of in-house as well as external training for all our staff.<br><br><strong><u>Meeting Your Needs<br><br></u></strong>When you start with us, you’ll enjoy <strong><em>”Total Reward”</em></strong>, a package that can be tailored to your lifestyle, career and personal needs. From flexible holidays to life assurance, health & wellbeing benefits, and career planning for the senior stage of your career.<br><br>Making sure you’re supported is important to us. So, if you identify as having a disability, tell us ahead of your interview. And let’s talk about any adjustments you might need.<br><br>YourReward at SNC-Lavalin (snclavalin.com).<br><br><strong><u>More About Us<br><br></u></strong>Atkins, a member of the SNC-Lavalin Group, is a top global consultancy with over 80 years of design and engineering expertise. With us, you’ll be surrounded by the skills, knowledge and support to help you succeed. Together, we can deliver projects which have a positive, sustainable impact on the world.<br><br>Atkins, ranked as one of LinkedIn’s Top 25 Companies, where UK professionals want to work and stay once they join. We’re also a Silver Rating holder in the Aerospace & Defence sector, as per the Financial Times rating of the UK’s leading management consultants.<br><br>Check out some of our recent, most exciting projects.<br><br><strong><u>Additional Information<br><br></u></strong><strong><em>This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance.<br><br></em></strong><strong><em>We are committed to promoting a diverse and inclusive community – a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability.<br><br></em></strong><strong> | |</strong>
