Service Delivery Manager
Job Description
<ul><li>Truly exciting opportunity to work in a high-profile engagement.|Must have good hardware understanding, along with experience of managing a P&L<br><br><br></li></ul><strong>About Our Client<br><br></strong>A prominent organisation in the region.<br><br><strong>Job Description<br><br></strong><ul><li>Manage Incident, Problem, and Change Management processes to meet SLAs and exceed client expectations.</li><li>Maintain smooth service transition for new or changed services for customers.</li><li>Ensure that company tools, information systems, and processes are utilized correctly and provide relevant information.</li><li>Specify systems, processes, and methodologies to monitor, control, and support service delivery.<br></li></ul><strong>The Successful Applicant<br><br></strong><ul><li>Over 10 years of experience as a Service Delivery Manager.</li><li>Strong hardware technical understanding with the ability to communicate with hardware engineers.</li><li>Demonstrated history of managing technical teams, and P&L.</li><li>Prior background in supporting IBM Hardware.</li><li>ITIL Expert is highly advantageous. </li></ul><strong>What’s on Offer<br></strong><ul><li>Opportunity to work and grow with a reputable organisation.<br></li></ul><strong>Contact: Ruwise Sheriff<br><br></strong><strong>Quote job ref: JN-042023-6025885</strong>
