Senior Supply Associate

Job Description

Careem is building ‘the everything app’ for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 50 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.<br><br><strong><u>About The Team<br><br></u></strong>Supreme Customer Service is fundamental at Careem, and we want to <strong>wow</strong> our Captains (drivers) every time! The purpose of the Supply Associate role is to assist the local Operations teams in doing just that. You will be responsible for making <strong>bold</strong> decisions and working in an <strong>agile</strong> way in order to deliver a first class service working in a multi-skilled position across 3 different areas of the Training, Captain Support Peak Management. This role involves working on a shift basis that will include some weekend work. The ideal candidate will have a passionate commitment to improving the lives of people, an insane focus on excellence and customer service, and a strong alignment with our core values: being bold, focused, agile and collaborative.<br><br><strong><u>What You’ll Do<br></u></strong><ul><li>Always be CAREEM to captains</li><li>Solving support tickets and captain issues</li><li>Calls to captains to understand their concerns, guide them and ensure we are sending the right communication/message</li><li>Maintaining relations with suppliers</li><li>Insights on competition</li><li>Captain engagement activities</li><li>Product testing and launches with the captains</li><li>Ensure support SLAs are being met<br></li></ul><strong><u>What You’ll Need<br></u></strong><ul><li>Ability to get hands-on in a complex operational environment</li><li>Ability to manage multiple tasks and work to tight deadlines</li><li>Confident, outgoing, and with a predisposition to teach others</li><li>Good technical proficiency, literacy skills, and a competent computer user</li><li>Ability to effectively troubleshoot problems and work collaboratively within a team environment</li><li>Excellent technical proficiency, literacy skills, and a competent computer user</li><li>Experience working in a similar role is highly desirable</li><li>Experience working within the technology industry/start-up environment is highly desirable</li><li>Educated to BS/MS level (or equivalent) within a subject relevant to the position</li><li>An additional language would be desirable although not essential as English is our corporate language<br></li></ul><strong><strong>What we’ll provide you<br><br></strong></strong><strong><u>As a Careem Colleague You Will Be Able To<br><br></u></strong>In addition to a competitive long-term total compensation with salary and equity, we have a reward philosophy that expands beyond this.<br><ul><li>Be part of a Remote-First organization that offers flexible ways of working from the office and home.</li><li>Work from any country in the world for 30 days a year</li><li>Use Unlimited Vacation days throughout the year</li><li>Access fitness reimbursements for health activities including: gym, health club and training classes.</li><li>Work and learn from great minds </li><li>Create impact in a region with untapped potential</li><li>Explore new opportunities to learn and grow every day</li></ul>