Senior Store Manager

Job Description

• PURPOSE & IMPACT ON ORGANIZATION:
  Drive all of your stores’ (2+) profitability by:

  • Meeting or exceeding all stores sales and profit targets
  • Managing all resources within the stores to provide customers with a leading shopping experience
  • Driving the proper execution of established policies, procedures, initiatives and directives within stores and district

   

  KEY RESPONSIBILITIES:

  • Take full ownership of the all stores and its commercial success and support District Manager in the commercial success of the district
  • Analyze relevant data to probe and challenge the status quo within stores and district
  • Address identified improvement areas, involving the District Manager or other Retail Back Office partners as needed
  • Drive continuous improvements in all store’s sales, productivity and profitability
  • Ensure the legal and financial integrity of the stores
  • Lead service by example, maximizing the amount of time spent selling and leading team members on the sales floor while coaching Store Supervisors to meet this expectation in your absence
  • Ensure there is always a manager on duty on the sales floors, focusing team members on the customer and on selling when you are not able to assume the responsibility yourself
  • Schedule staff so as to properly serve customers, drive sales and execute tasks in all stores
  • Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
  • Ensure proper in-store Brand execution according to established standards and directives in all stores
  • Ensure all store team members are trained on Foundational and Seasonal Brand and product knowledge in all stores
  • Manage all store operations in a systematic and efficient manner, as per established policies and procedures in all stores
  • Ensure all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained in all stores
  • Ensure merchandise deliveries are processed on the same day they arrive and all stores’ entire product offer is made immediately available and easily accessible to customers on a consistent basis
  • Ensure cash register transactions are processed quickly and accurately in all stores
  • Lead and implement all applicable loss prevention policies and procedures in all stores
  • Maintain a safe and productive shopping and working environment in all stores
  • Manage the recruitment and training of store team members in all stores
  • Ensure all HR policies and procedures are adhered to in all stores
  • Create a high performance culture by setting clear expectations, analyzing performance and giving appropriate and prompt feedback, including actively managing poor performance in all stores
  • Work with the District Manager to identify and develop select strong performers with potential for growth along the Retail Field Career Ladder
  • Share best practices to drive the collective performance of all market stores
  • Complete all applicable training programs and effectively apply the learning on the job
  • Seek coaching and learning opportunities to continually improve your performance

  KEY RELATIONSHIPS:

  • Customers
  • Peers and Supervisor
  • Vendors and Support Functions (e.g. Visual Merchandising, Facility Services, etc.)
  • Local Administration (e.g. mall management)

   

  KNOWLEDGE, CAPABILITIES AND EXPERIENCE:

  • Multi-Store Manager Competencies

   

  MINIMUM QUALIFICATIONS:

  • Minimum 18 months work experience in a sports/fashion customer- and commercial-focused retail environment with a minimum of 12 months of Store Management responsibility
  • Intermediate numeracy and literacy and advanced verbal communication skills