Senior Service Designer – Dubai/London

Job Description

Title – Mid or Snr Service Designer

Location – Dubai/London

Salary – 25k AED a month or £60-70k

Benefits – Pension, Healthcare, 25 days Holiday, Flexi remote working, training

About the Company/Role

Our client is a Global Service Design Studio based in London and Dubai. They are looking for someone who has experience as a Service Designer or Senior Service Designer to work on a variety of exciting projects.

This role has been created due to ongoing success and exciting project wins.

You will work with a wonderful mix of individuals obsessed with the craft of creating brilliant services while tackling complex strategic questions.

They are looking for someone passionate about understanding customers and getting the ‘art and the science’ right to deliver excellent service experiences. They are looking for someone willing to push the team and the project creatively to ensure the services and experiences they design are innovative, commercially solid, and ready to build within the real worlds of our clients’ organisations.

You will be working on exciting CX projects across retail, healthcare, gov services, legal, automotive, and many more.

Responsibilities

• Responsible for the service design, development of client engagements, and the quality of communications materials.
• Responsible for structuring and ownership of project tasks and activities, including research visits, workshops, documentation, etc.
• Responsible for delivering strong creative output and rationale across all aspects of project delivery.
• Responsible for delivering tasks and outputs to the required standard as required by the project consultant or client director.
• Responsible for pushing thinking and ideas creatively to ensure the final design is as creative as possible whilst respecting the client’s operating conditions.
• Responsible for developing service design capability, tools, and methodologies.
• Responsible for driving the quality of project deliverables that can be used as key case studies for winning new work.
• The structuring and ownership of project tasks and activities, including research visits, workshops, documentation, etc.
• Fully support project leads in guiding clients throughout the entire project process.
• The production of visually rich and clear documents, presentations and workshop material.
• Proficient with Adobe CC (InDesign, Illustrator, Photoshop) and PowerPoint.
• Experience of Sketch would be great too.
• Strong working knowledge of Miro.
• Guiding more junior members and leading by example.
• Supporting the development of accounts by being responsive to our client’s needs and identifying opportunities.

MUST BE ABLE TO SHOWCASE A PORTFOLIO IN WEB OR PDF FORMAT