Senior Product Analyst

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Job Description

Responsibilities:

  • Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
  • Construct workflow charts and diagrams; studying system capabilities; writing specifications
  • Recommend controls by identifying problems; writing improved procedures.
  • Understand and evangelize customer needs, develop business cases prioritize activities based on business and customer impact
  • Develop clear and detailed business/technical requirements that tie product development to the vision and growth objectives. Document business problems and solutions.
  • Strong project management skills managing multiple large projects with agile product management experience desirable.
  • Work closely with developers, hardware manufacturers and technical solution providers, coordinating all relevant workstreams and stakeholders to ensure timely and cost-effective delivery.
  • See/understand the end to end architecture of the products and services.
  • Monitor key performance indicators and customer satisfaction to analyze product performance and measure success against goals, in turn identifying opportunities for improvement and growth.
  • Excellent ability to understand and document processes and workflows.
  • Timely reporting of status, progress, risks, metrics, dependencies, and issues for allocated portfolio.
  • Publish regular and ad-hoc reports from various sources – ensure the data is accurate and identify the key lead indicators.
  • Manage stakeholder expectations – identify and act on urgent activities/issues.
  • Excellent communication/writing skills and effective at communicating with and presenting to stakeholders.

Requirements:

  • Bachelor’s degree in Computer Science, Information Systems, or related field.
  • 7 or more years of relevant experience in Business Analyst – preferably in multi-screen application development.
  • Deep understanding of CRM and subscriber management systems.
  • Should have excellent verbal and written communication skills, strong analytical and problem-solving skills. Should analyze functional/non-functional requirements and seek clarifications for better understanding of requirements.
  • Solid technical background with understanding and/or hands-on experience in software development and web technologies.

Unfortunately, due to the high number of responses we receive we are unable to provide feedback to all applicants. If you have not been contacted within 5-7 days, please assume that at this stage your application has been unsuccessful.