Senior NOC Engineer

Job Description

Job Description

You are about to apply for a job in a certified Top Employer 2023!
Ready to be part of one of the Market Leaders in Egypt? Apply now!
Raya Data Center : one of Raya’s subsidiaries is Senior NOC Engineer:

What will you do?
– Submit/Perform the required change requests relevant to Data Center virtual and physical infrastructure
– Support and maintain hardware and software infrastructure according to best practices, including routers, aggregators, switches, Wifi controllers, and firewalls
– Perform root cause analysis to resolve current problems and solve issues, often under time constraints
– Perform regular monitoring to identify any possible wrong behaviors. Monitor network usage, anticipate problems and suggest solutions.
– Report activities, Task assignment and follow up over exercises carried out in Network support unit.
– Respond to customer inquiries through Phone calls, emails and/or tickets , and Log all customer communications in the ticketing system
– Contact ISPs/Suppliers/Vendors for escalating/following up incidents
– Perform 1st Tier support and troubleshooting for Data Center problems and outages
– Handle Customers’ equipment matters in the Data Center CMDB, establish the required relationships and ensure that it’s visible in the Data Center CMDB reports.
– Collect the required approvals for any Change requests, Incidents and Problems
– Escalate incidents/problems to the 3rd tier support