Senior Manager Operations Control Center

Job Description

WELCOME TO THE WORLD OF OPPORTUNITY!

We are committed to making sure that everyone, everywhere can benefit from travelling at the lowest prices, while keeping the social, economic and environmental impact of our operations in mind. Our strategy is built on low fares and a diverse network, supported by efficient and sustainable operations and high-quality customer service

• WIZZ is a fresh, vibrant & contemporary brand, we are confident & not shy
• We always strive to break out of category & think outside the box
• Our 5 brand values lead the way:
• Inclusivity – We collaborate together to achieve our goals
• Positivity – We are an optimistic, happy, inspired and inspiring team
• Dedication – We have an entrepreneurial ‘can do’ attitude: we take individual & collective ownership and are accountable for everything we do
• Integrity – We hold ourselves to the highest possible standards of business ethics in everything we do
• Sustainability – We strive to be the greenest choice of air travel and work hard on continuously decreasing our environmental footprint

Purpose of the position:

The candidate will be responsible for the management and control of the day-to-day flying program, delivering the flight schedule while maximizing roster efficiency and stability in compliance with regulatory requirements.

Place in the organization:

The Sr Manager Operational Control Center reports to the Head of Operations.

Responsibilities:

The Sr Manager Operations Control Center is responsible for:

• The proactive and reactive contingency planning during times of disruption to the flight schedule.
• Defining Ops recovery protocols and following the implementation within OCC.
• Establish corrective action plans where non-conformities are identified.
• Manages a team of Duty Managers, Navigation Officers, Crew Controllers and Crew Logistics Coordinators who are responsible for ensuring the flight schedule operations.
• Maintain effective communication between the OCC, Crew Control and all other company departments and ensuring excellent communications links are established and maintained with all Crew, both Flight Deck and Cabin Crew.
• Achieve KPI’s and Targets set out under Wizz Air annual objectives scheme
• Review schedule performance and delay statistics to identify and recommend adjustments.
• Ensure that all staff members are trained by coordinating the OCC initial and recurrent training process and effectively deploy the various rules and regulations that govern flight safety and effective completion of the flight schedule (crew rules, rest requirements, aircraft limitations and airport / airspace restrictions).
• Monitor OCC staff to ensure goals, standards and targets are set and achieved. Encourage personal development, training and manage the cross functional process.
• Maintain and monitor the day to day integrity of all Operational systems.
• Actively participates in crisis management situations.
• Provide management reports and trend reviews in areas such as sickness, leave, hotel & logistical requirements and costs.

Skills and competencies:

• “Can do” attitude
• Work well under pressure
• Decision-making skills
• Attention to detail
• Demonstrated commitment to a Safety Management System
• Teamwork skills
• Proficiency in MS Office

requirements:

• Please note we can only accept applications for this position from UAE Nationals
• Minimum 4 years experience in aviation operations, including maintenance topics and flight dispatch, with 2 years minimum of OCC experience.
• Proven ability to work effectively in a complex, dynamic, fast-paced environment
• Knowledge of both Operations Control, Crew Dispatch and FTL’s
• Understanding and knowledge of Flight planning
• Understanding and knowledge of Aircraft performance
• Confident in spoken and written English
• University Degree

ADVANTAGE:

• Knowledge of AIMS
• Valid GCAA Flight Dispatcher Licence or foreign convertible licence

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