Senior Fraud Specialist / Supervisor

Job Description

Aman Financial Services, a subsidiary of Raya Holding for Financial Investments is looking to hire “Senior Fraud Specialist / Supervisor” to join its team with the below job description and qualifications

• Retail Customer Claims assists customers with electronic/check fraudulent and merchant dispute transactions on Debit Card, ATM, ACH, Checks, and Chase Online for consumer and business accounts for all lines of business.
• Documents the current control process and recommends enhancements.
• Develop Fraud loss plan & Manage variances to plan.
• Develop and/or deploy Fraud awareness training throughout the organization.
• Investigating all dealers’ transaction to prevent dealers’ commission fraud and applying penalty scheme for any violations performed in addition to auditing on quality of sale.
• Research and report on advanced fraud related issues as well as make recommendations for improvements.
• Establish and maintain specific Fraud procedures within the Fraud Manual and ensure compliance with credit policies.
• Accurately gather data on fraud trends and submit monthly reports to the Senior Fraud Manager.
• Analyze MIS & maximize efficiency (cost & quality) of Fraud Risk operations.
• Provides guidance to direct reports in order to ensure that Division concept is followed & maintained.

Skills

INTERPERSONAL SKILLS

• Result Orientation
• Operational Awareness
• Building Networks
• Customer Centricity
• Hard worker

TECHNICAL SKILLS

• Awareness of company’s policy.
• Proficiency with Microsoft Excel and Word.
• Exceptional customer service skills and experience handling escalated customer service issues, required.
• Ability to influence internal and external business partners