Senior Field Service Engineer

Job Description

Duties & Responsibilities

SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Field troubleshooting, including analysis of problems / recommendation & implementation of appropriate solutions, meeting with customers in plant or at customer’s site to resolve satisfactorily.
• Visit customer sites for technical measurement, seal installation and commissioning.
• Detailed failure analysis activities, including investigation / reporting / resolution.
• Detailed technical presentations to customers in order to support sales or drive root cause analysis exercises.
• Manage and report personal workload, forecast job lead-times to meet customer and departmental objectives.
• Responsible for the management of the service centre operations – order management, seal refurbishment, SAP functions (quote to invoice process), warehouse management, quality assurance etc.
• Support the stock control and inventory management functions for both contractual and transactional stock holding to ensure accurate and optimum stock levels are achieved to meet lead time targets.
• Provide support to the service centre technician as & when required for seal repairs, technical evaluations and engineering solutions.
• Support internal and external audits.
• Responsible for all the service centre related KPIs and ensure compliance with the contract specification or deliverables. Identify areas for improvement and then drive appropriate actions to improve overall performance and customer satisfaction thereby targeting to achieve operational excellence.
• Provide on-site coverage during leave or absence of either of the full-time MRP reliability engineers.
• Compile & manage service and service centre performance reports through performance data analysis.
• Work in line with John Crane standards, procedures and policies
• Ensures quality & safety within functions/ tasks performed by himself/herself and staff reporting to him/her
• Responsible for exercising due diligence towards health & safety of self and others within the organization
• Ensures compliance with the applicable HSE instructions, requirements, laws and regulations received from customers, regulatory and statutory bodies

Diversity & Inclusion

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

The Individual

EDUCATION & EXPERIENCE:

Education/Training

University degree in Mechanical Engineering or similar field.

Experience

5+  years of professional experience in engineering and service

Experience working in refinery rotating equipment / maintenance.

Knowledge/Skills

Engineering knowledge in a proactive multinational and multicultural environment.

A strong technical knowledge of John Crane product portfolio

Ability to carry out failure analysis and lead Root Cause Analysis (RCA)

Excellent knowledge and use of measuring instrumentation

Familiarisation & use of SAP

About Smiths

At Smiths we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers’ evolving needs, and touch the lives of millions of people every day. We are a FTSE100, global business of around 14,600 colleagues, based in 50+ countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customer s’ operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with a 170+ year history of innovation, and five global divisions, all experts in their field.

About John Crane

John Crane (www.johncrane.com) is a global leader in rotating equipment solutions, supplying engineered technologies and services to process industries. The company designs and manufactures a variety of products including mechanical seals and systems, couplings, bearings, filtration systems and predictive digital monitoring technologies. John Crane customer service is accessed through a global network of more than 200 sales and service facilities in over 50 countries. Fiscal year 2016 revenue was greater than 1 Billion USD (£830m). John Crane is part of Smiths Group (www.smiths.com), a global leader in applying advanced technologies for markets in threat and contraband detection, energy, medical devices, communications, and engineered components.