Senior Data Center Engineer – Operation

Job Description

Job Description
– Manage and deliver the operation, upgrade, and configuration of servers, OS, and Backup solutions.
– Monitor the Engineers’ corrective maintenance visits is undertaken efficiently, and timely meeting client satisfaction.
– Support Datacenter engineers in operation activities, providing them with guidance and ensuring the work implemented is up to the required standards and in accordance to set milestones.
– Prepare and submits weekly and monthly progress report to the Datacenter team leader to clarify the current status and progress of assigned task.
– Participate in project planning for all the technical aspects related for his team. Support the Team Leader in hiring new resources if needed.
– Act as the technical interface with the client in regards to any queries concerning the installation phase.
– Manage the customer UATs.
– Handle and manage down time activities and its procedures.
– Support our customers inside/outside KSA.
– Investigate and identify the root cause of the incidents.
– Escalate customer satisfaction problems to Data center Team Leader, Technical Project Services, if necessary.
– Provide third-level support to the technical Data center engineers.
– Provide technical training to new stuff and measure their capabilities.
– Responsible for personal and engineer’s development to meet business requirements.
– Prepare compiles and review the Project Technical Documentation’s with the details of the installation work and submits to team leader.
– Supervise the enrichment of the knowledge base system.