Senior Customer Care Representative

Job Description

<p><strong>Responsibilities:</strong></p><ul><li>Assist with customer complaints and questions about specific products or services</li><li>Modify and escalate complaints across a number of communication channels</li><li>Respond promptly to customers’ inquiries, requests, orders, or applications</li><li>Be the first point of contact and advocate for customers</li><li>Handle a high volume of customer support requests via email, or chat using empathy to answer questions and troubleshoot problems</li><li>Conduct product research to identify new trends, market demand</li><li>Analyze and evaluate product options based on criteria such as cost, quality and&nbsp;market&nbsp;demand.</li></ul><p><br></p><p><strong>Requirements:</strong></p><ul><li>Articulate, personable, and reliable with great writing skills and email etiquette</li><li>1 year of email support experience preferred</li><li>CRM/support tool experience is a plus</li></ul><p><br></p>