Senior Crew

Job Description

<strong>Job Description</strong><p><br></p>POSITION OBJECTIVE<p><br></p><ul><li> The position is responsible for generating sales and deliver customer service at its best. </li><li> Support the other operational duties such as housekeeping, visual presentation standards, etc. as assigned by the Store Management Team. </li></ul><p><br></p>Key Responsibilities<p><br></p>Hospitality and Guest Service:<p><br></p><ul><li> Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room. </li><li> Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate. </li><li> Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge. </li><li> Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You. </li><li> Uses proper procedures to ensure the accuracy of every order for every guest. </li><li> Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru. </li><li> Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs. </li><li> Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue. </li><li> Listens carefully to guests and apologizes for the experience in the case of a complaint. </li></ul><p><br></p>Store Operations:<p><br></p><ul><li> Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided. </li><li> Prepares all products as required, following the order monitor to ensure the accuracy of every order. </li><li> Communicates showcase and product needs to ensure proper product availability for guests. </li><li> Regularly takes temperatures of the required products and records in the Time &amp; Temperature Log. </li></ul><p><br></p>Policies and Procedures:<p><br></p><ul><li> Participates in and attends all store meetings and other related functions. </li><li> Follows all restaurant policies, procedures and standards. </li><li> Maintains the front counter by keeping it clean, organized, stocked and ready for rush periods in the restaurant. </li><li> Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Manager. </li></ul><p><br></p>Cashiering:<p><br></p><ul><li> Receives payment by cash, credit cards, vouchers or automatic debits. </li><li> Issue receipts, refunds, or change to the customers correctly. </li><li> Count money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change. </li><li> Maintain clean and orderly checkout areas. </li></ul><p><br></p>Health &amp; Safety:<p><br></p><ul><li> Works in compliance with occupational health and safety legislation. </li><li> Knows, understands and follows safe work practices and procedures. </li><li> Uses or wears personal protective equipment or clothing as required. </li><li> Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner. </li><li> Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone.</li></ul>