Senior Backup Administrator

Job Description

About the role

• Entry point for operational request to L2 per offer
• Entry point per offer for the Service Owner for all life-cycle management (in particular regarding change management and incidents)
• Technical OPS lead for all P1 incident/ crisis in liaison with all L2 OPS, L3 offer referent, Service owner and other stakeholders
• Contribute to operational review (including offer incident) – in liaison with Service Owner (lead)
• Ensure that all offer life-cycle L2 technical deliverables and actions are well organized and with the right level of quality at OPS side (ressources, planning, preparation, technical documentation validation, service validation)
• Ensure all detail for changes are provided (CAB, preparation, RFC delivery, validation) and ensure quality (before/ after)
• Ensure offer asset are up to date,
• Ensure L2 documentation/ referential up-to-date
• Ensure OPS offer process are applied
• Contribute to proactive audit actions
• Ensure OPS technical validation for handover per offer
• Ensure that all proactive, improvement actions are well raised to service owner (through Jira at the end)
• Provide technical RCA to service Owner per offer
• Ensure SWAN/Jira tickets follow up per offer