Senior Associate Program Manager
Job Description
What you’ll do
- Coordinate between different teams to identify and solve business challenges in high quality and timely manner
- Analyze reports and reviews to identify key areas of improvement to the overall experience
- Look for continuous improvement opportunities
- Report updates regularly to each project’s stakeholders
- Pilot and own new initiatives that transform our operations and improve the service we provide
- Lead cross-functional projects using insights based on data, ensure program goals are reached
- Lead end-to-end projects (from planning the project to delivering results)
What you’ll need
- +3 years of experience in a relevant field
- Operational excellence and the ability to understand the operational performance, anticipate issues, and quickly understand and support in solving them when they arise
- Stakeholders’ management
- Process-oriented; you love efficiency and creating smart processes
- Passion for data analysis and the ability to drive quality improvement
- Customer centricity and passion for delivering an outstanding experience to customers
- Strong communication and the ability to drive discussions and keep focus
- Exceptional written and verbal communication skills
- Bias for action; you execute fiercely and drive results in a big way
- Self-driven & naturally curious; you excel at independently discovering solutions to complex problems
- You love learning how things work and you’re always looking for ways to innovate
- Previous experience in project management is preferred.
