Senior Associate – People Operations
Job Description
Kitopi is the world’s leading tech-powered multi-brand restaurant. With a mission to satisfy the world’s appetite, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space.
Launched in Dubai, UAE in January 2018, Kitopi has grown to become one of the greatest success stories in the cloud kitchen and food tech space. In July 2021, Kitopi announced its $415 million Series C funding round, led by the world’s largest technology-focused investment fund, Softbank Group Corp’s Vision Fund 2. This investment catapulted Kitopi to the prestigious Unicorn status, making it the fastest Unicorn to have emerged from the MENA region.
As a leading food-tech business, Kitopi’s growth has been largely fueled by its innovative and scalable software solutions. Kitopi’s kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS) – an in-house suite of applications that optimizes cloud kitchen operations in real-time. As part of its growth roadmap, technological innovation, data science, artificial intelligence, and robotics will take center stage as Kitopi continues to reinvent the food industry as we know it today.
With over 4,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar, and runs its engineering hub in Krakow, Poland, its robotics hub in Denmark, and its global customer experience center in Dubai, UAE.
What You’ll Do
- Be the HR main point of contact to provide staff support on daily matters
- Maintain Master Data sheet and HRIS with correct staff data and prompt change updates
- Support People Partner in monthly payroll run by consolidation of attendance, leaves, overtime and deductions
- Initiate and process staff final settlement calculations in line with applicable laws
- Support visitors and staff business travel and accommodation booking requirements
- Support People Partner in meeting staffing recruitments by administration of job posting, screening, facilitating interviews and issuing job offers
- Administer leave requests, leave approvals, tracking and resumption from leave on system
- Facilitate disciplinary sessions and attends to staff complaints
- Collaborate with PRO for staff GOSI registration, visa management, Tamkeen and various labor requirements
- Be on the ground and own staff initiatives and monthly team activities, championing Kitopi’s values and looking after staff wellbeing
- Runs staff induction, onboarding activities as well as off boarding and exit processes
- Provide staff letters of employment certification and salary certificates as required
- Report monthly data and analytics on different HR topics based on company needs
What Are We Looking For
- Proven 5+ years’ experience – either in a people operations role or in roles demonstrating operational excellence and a customer service mindset
- Experience at a fast-paced, high-growth start-up company or hospitality industry preferred
- Experience with Microsoft Dynamics HRIS and Lever ATS
- Ready to roll-up sleeves and get your hands-on the different areas of HR
- Active, caring, and enjoy being on the ground with staff
- Strong understanding and knowledge of employee policies and the Bahraini labor laws
- Experience in administrating govt platforms (GOSI, LMRA, etc)
- Able to multitask and handle tasks according to priorities
- Outstanding communication and interpersonal skills
- Proficiency in MS Office Tools, particularly Excel is a plus
- Able to maintain sensitive and confidential information
