Senior Analyst – Process Improvement

Job Description

Senior Analyst – Process Improvement | Finance Shared Service Center | Corporate Services

Overview of the role

As a member of FSSC Process Improvement team – associate has to support MIS manager on delivering reporting and analytical support;

• Prepare Robust, timely and accurate governance dashboard of all FSSC towers like I2P, O2C, Treasury, Tax and Record to Report for monthly reviews with senior management
• Ensure that the data integrity is of highest quality, timely and accurate 
• Support FSSC leadership in optimization of business reporting
• Coordinate with IT for automation of various reports & dashboards (Alteryx, tableau, SAP etc.)
• Drive SLA performance governance and reporting for FSSC
• Prepare monthly customer dashboards, BRM pack, KPI reporting and drive NPS & CSAT for entire FSSC team

What you will do

Data management, analysis, and reporting

• Responsible to generate, maintain, consolidate, and track various Daily/Weekly/Monthly MIS reports across various FSSC processes like I2P, O2C, Treasury, Tax and R2R 
• Analyse data and reports from various sources like SAP, BPC, BI, Alteryx, Tableau etc. and provide actionable insights and suggestions
• Ensure that reports are contextual – provide information based on target audience
• Circulate reports to FSSC internal & external customers (e.g., CFOs, Controllers, Tower heads etc.) on Daily/Weekly/Monthly basis and address observations
• Prepare dashboard and presentation for customer councils, business review meetings and support reporting requirement from tower heads

Performance Reporting of all FSSC Towers (KPIs, SLAs, C- SAT, NPS)

• Prepare Productivity, KPIs and SLA reports for each tower on monthly basis and circulate to FSSC tower heads with proper explanations and exceptions
• Comparative analysis of the performance and trends against plan & prior year ensuring it contains all the required information to explain major variances and reflect evolving business developments
• Schedule discussion with tower heads for review of KPI/SLA performances and plan for improvements/targets
• Conduct NPS and CSAT survey on annual basis and share detailed analysis with Leadership team

Skills

Technical Skills

• Closely work with IT demand manager to ensure reports are being automated and available on real time basis
• Proficient in working on RPA tools e.g., Automation Anywhere, Blue Prism and Excel VBA
• Ability to work on big data analytics and system integration

Required skills to be successful

• Should be expert on tools like Alteryx, Blueworks live, Power BI, Tableau
• Should be well versed with VBA coding to build new and maintain existing macro files
• IT savvy with excellent skills on MS Office and sound understanding of systems and processes
• Strong Analytical, process oriented, good communication and presentation skills

What equips you for the role

• MBA Finance/Inter CA or any equivalent degree. Minimum 4-6 years’ experience in relevant field
• Expert and have sound knowledge of SAP T-code, data extraction through various modules like FICO, MM, TRM etc.
• At least 3-4 years relevant experience within a large organization