Senior Account Manager

Business & Product Management
United Arab Emirates 🇦🇪
October 2, 2023
Full Time

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Job Description

This role requires the candidate to be in the office in Dubai. Requires travel across the GCC. About the job

ABOUT CADO

Founded in 2018, CADO is a tech company and has established itself as the go-to-place for luxury corporate gifts, working with clients such as Gucci, Boucheron, Tiffany & Co, Google, Netflix & many more. 

After a strong traction over the past 12 months in UAE, we secured a fundraising round and are now expanding quickly and opening more countries (KSA, Kuwait &  rest of GCC)

CADO is looking to add fresh new talents in an already amazing team.

CHECK OUT THIS NEW POSITION:

CADO is looking for an experienced Customer Success Manager to support the Sales, Product and Technology units to scale up the business to new heights.

The Role

  • The Customer Success Manager supports the Sales, Product and Technology Teams with establishing and nurturing long-lasting relationships with customers.

Responsibilities include:

  • Business Analysis: Listen and understand our customers’ current and future  requirements and work with our Product and Tech Teams to help prioritize these on the product roadmap.

  • Project Management: Plan implementations at a high level and liaise with the customers’ Project Management Office to ensure projects meet the business requirements and are delivered in a timely manner.

  • Relationship Building: Engage with executive sponsors, stakeholders and with the whole customer ecosystem.

  • Up/Cross-Sell: Identify relevant new projects and growth opportunities
  • Define the program while refining the customer journey with existing customers
  • Define the Customer Success program and scale up the team

  • Working closely with the sales and marketing team, product team, and the technology team to define and implement effective customer success strategies

  • Consult with customers to understand their current capabilities, use cases, and workflows

  • Ensure that the right metrics are being tracked to have satisfied customers all the time

  • Your Qualifications

    • 5+ years’ experience in Customer Success role
    • Customer success/account management role in the MIddle East – specifically UAE/KSA
    • Dynamic self-starter, entrepreneur at heart: technology experience is preferred, start-up mentality a requirement
    • Proven record of successfully overseeing long-term relationships with stakeholders
    • Proven ability to work across geographic and cultural boundaries, to work with complex customers, involving multiple stakeholders and potential partners involved in the ecosystem
    • Excellent communication and stakeholder management skills

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