Job Description
About the role
– Operate at various levels, including design and develop new SDWAN security solutions when needed, contributing to strategic technology direction, defining architectural patterns / standards, contributing to solution architecture & governance of architecture / design.
– This job cover L3 and design for Fortinet SDWAN solution and should have visibility on all Fortinet portfolio including
– Fortigate
– FAZ
– Fortimanager
– In lab design, perform systems integration across multiple platforms, and test of overall architecture and components required in test plans.
– Perform Proof of Concepts (PoCs) during pilot phases to assist presales support.
– Test and validate new features for customized and generic solutions in the lab based on customer requirements.
– Provide Operations, Pre-sales, Sales, and Marketing with the appropriate support, documentation and training and lead them during the rollout and deployment.
– Provide high quality level 3 problem management support for security operation teams, monitor progress of all incidents and service in your care against Service Level targets, respond promptly and suggest improvements.
– Be highly visible, available, and punctual to all stakeholders on a timely manner.
– Act as technical escalation point for major/complex issues or projects as well as provide technical advice to team members & customers during crisis and major/complex issues or projects maintaining regular communications with all stakeholders.
– Provide leadership and coaching to other team members as well as provide technical training including preparing the required material, arrange for premises and aids and delivering the sessions to the team members and other internal organizations as required
– Provide management with up-to-date information on threats and vulnerabilities that the organization may face, weekly reports regarding on-going projects and incidents
– Stay abreast of new security technologies and integrate them into the security architecture design where appropriate.