SAP dCEM Consultant
Job Description
<p><strong>About HCL Technologies</strong></p><p><br></p><p>HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products and services are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. HCL also takes pride in its many diversity, social responsibility, sustainability, and education initiatives. Through its worldwide network of R&D facilities and co-innovation labs, global delivery capabilities, and over 211,000 ‘Ideapreneurs’ across 52 countries, HCL delivers holistic services across industry verticals to leading enterprises, including 250 of the Fortune 500 and 650 of the Global 2000.</p><p>HCL’s global delivery center in Morocco is launched in 2022, presently developing our tech footprint in Sala Al Jadida (Technopolis Rabat Shore).</p><p><br></p><p>HCL’s Global Delivery center in Morocco is launched in 2022, currently developing our tech presence in Sala Al Jadida (Technopolis Rabat Shore).</p><p><br></p><p><strong>Responsibilities/Tasks: </strong></p><p><strong> </strong></p><ul><li>Support the sales team during delivery handover and customer onboarding to SAP Enterprise Cloud Services.</li><li>Contribute to onboarding/transitioning customers to SAP Enterprise Cloud Services.</li><li>Orchestrate the overall service/project delivery as per planned scope, budget, and milestones.</li><li>Support in de-escalating critical customer situations.</li><li>Support critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams, and SAP Product Support, as applicable.</li><li>Contribute to customer release and maintenance activities.</li><li>Support customers on technical requirements throughout their lifecycle within the SAP Enterprise.</li><li>Execute and support problem management and continuous improvement.</li><li>Liaison with different SAP stakeholders, especially Virtual Customer Success Partner involved in the accounts, to ensure customer success.</li><li>Support in reviewing account status and analyzing if the account needs to be transitioned to another team based on growth in volume or complexity of the account overtime.</li><li>Ensure systematic and faster onboarding of associates by providing mandatory training documentation.</li><li>Enable continuous delta KTs on new topics and refresher sessions.</li></ul><p><br></p><p><strong>Technical Skills Required:</strong></p><p><br></p><ul><li>Minimum of 4+ years of experience in SAP Basis with technical expertise.</li><li>Good understanding and hands-on experience with HANA database.</li><li>Mandatory experience in SAP Upgrade & Migration (OS/DB).</li><li>Experience in integrating SaaS products (Ariba, Salesforce, C4S, etc.) with SAP Landscape is a plus.</li><li>Hands-on experience in any of the hyper scalers (AWS/Azure/GCP) is required.</li></ul><p><br></p><p><strong>Required Experience:</strong></p><p><br></p><ul><li>5+ years of experience with multi-national software/IT organizations.</li><li>2+ years of cloud knowledge through Solution Management, Consulting, and/or Delivery Program Management.</li><li>5+ years of SAP Basis S/4HANA knowledge.</li></ul>
