SAP C4C Lead

Job Description

<p>Established in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovation</p><p>Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative &amp; entrepreneurial talent in the market</p><p>Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity.</p><p>Our technology mirrors our people – Smart, Innovative &amp; Forward Thinking</p><p>www.geidea.net</p><p><br></p><p>To maintain competitive advantage as we grow, we are currently looking for a <strong>SAP C4C Lead.</strong></p><p><strong>Job purpose: </strong></p><p>This position is responsible for managing the implementation, administration, support, &amp; maintenance of SAP C4C application. Also, s/he is responsible for ensuring on-going Projects Implementations, Change Management, Improvements, support and Team Management and Initiatives .</p><p><br></p><p><strong>Key accountabilities and decision ownership: </strong></p><ul><li> Excellent understanding of Business flow &amp; expertise in requirement gathering from business department.</li><li>Experience with C4C business configuration</li><li>Excellent knowledge about Layouts, Language Adaptations, Code list restrictions and other Administrator activities.</li><li>Configuration of C4C solution using OData, KUT, Workflows, MDR</li><li>Experience with C4C Data Migration and Mass Data Maintenance</li><li>Develop and maintain extension and CD fields with translations.</li><li>Experience working with data tools to import and update data in C4C system.</li><li>Employee and Service Agent Management</li><li>Familiar with Integration between C4C and SAP S4H On-Premises using CPI, should have experience in Rules &amp; Validations. </li><li>Should have implemented Offline &amp; External Pricing.</li><li>Should have vast experience in Integrations with SAP &amp; 3rd Party Systems.</li><li>Technical Support to Sales and Operations User department along with SAP S4H and IDOC experience.</li><li>C4C Functional and Technical Expertise </li></ul><p><br></p><p><strong>Must have technical / professional qualifications:</strong></p><ul><li>10 to 12 years of experience</li><li>Degree in Computer Science, Information System, or similar.</li><li>Executed ar least 6 end-to-end SAP C4C Sales implementations.</li><li>SAP Sales Cloud or Service Cloud certification.</li><li>Project management Tools and Techniques like Jira, ITSM, MS Project etc</li></ul><p><strong>Core Skills required:</strong></p><ul><li>Problem Solving</li><li>Leadership</li><li>Interpersonal Skills</li><li>Other job specific core skills (Head- Hand – Heart)</li><li>Time Management</li><li>Analytical skill</li><li>Problem-solving</li><li>Project management</li></ul><p><br></p><p><strong>Key Success Factors:</strong></p><ul><li>6 End to End C4C Sales and Service Implementation</li><li>Stake Holder Management</li><li>3rd party Systems Integrations </li><li>Team Management</li><li>Project Management and Change Management </li></ul><p><br></p><p>Our values guide how we think and act – They describe what we care about the most</p><p><strong>C</strong>ustomer first – It’s embedded in our design thinking and customer service approach</p><p><strong>O</strong>pen – Openness allows us to constantly improve and evolve</p><p><strong>R</strong>eal – No jargon and no excuses!</p><p><strong>B</strong>old – Constantly challenging ourselves and our way of thinking</p><p><strong>R</strong>esilient – If we fail, we bounce back stronger than before</p><p><strong>C</strong>ollaborative – We know that we can achieve a lot more as a team</p><p><br></p><p>We are changing lives by constantly striving for a better solution</p><p>Click apply below and become part of the Geidea story</p>