Sales Support Representative-000888
Job Description
Customer Service<p><br></p>Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.<p><br></p>Communicate to the clients/customers regarding the cargo which have been shipped via land, air or sea freight<p><br></p>Respond to all requests for quotations from internal parties within 24 hours from initial receipt with a daily tracking report<p><br></p>Monitor daily shipments, handle any issues that may have occurred such as lost shipments, Ship on Board (SOB) status, Shipment status, Container loading and positioning, etc.<p><br></p>Liaise with all overseas agents, major shipping lines and airlines in procuring the best rates as per the customer’s requirements<p><br></p>Ensure a high level of customer satisfaction and maintain a closed contact with all customers<p><br></p>Operations<p><br></p>Upload incoming shipments details into Warehouse Management System (WMS)<p><br></p>Provide to Assistant Manager weekly inbound and outbound volume reports by customer<p><br></p>Participate in the operations activities in cooperation with other relevant departments to ensure proper coordination of orders<p><br></p>Coordinate with the Warehouse Operations team to find solutions and resolve matters in relation to customer’s queries<p><br></p>Maintain records of interactions/shipments with the customers in an orderly manner<p><br></p>Obtain and evaluate all relevant information to handle product and service inquiries and follow up to ensure that appropriate actions were taken<p><br></p>Refer unresolved customer grievances or special requests to designated departments for further investigation<p><br></p>Assist A/R collections and support team members when needed<p><br></p><strong>Other</strong><p><br></p>Perform other job-related duties as assigned
