Sales Supervisor

Sales & Business_Development
Bahrain 🇧🇭
October 2, 2023

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Job Description

Role Purpose:

The Sales Supervisor coordinates and oversees the effective management of the shop floor from the selling to the operation and makes the link between the sales staff and store management. 

 

Key Role Specific Accountabilities: 

Client and Business Development

  • Support the team in building long term client relationship, leveraging the different clienteling tools
  • Enhance the “client state of mind” amongst the team
  • Ensure extensive products knowledge of the team
  • Support store management in achieving the business objectives, projects and initiatives (i.e. reporting, sales analysis, product training)

Selling & Floor Management

  • Effective oversight of shop floor to ensure maximum floor coverage during peak trading periods
  • Act as a role model demonstrating sales leadership to the team
  • Intervene and provide support when moving through selling ceremony

Operations

  • Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility
  • Accurately processes all POS transactions and inventory functions such as transfers, receiving, repairs and damages to maintain the integrity of the inventory
  • Adherence to loss prevention policies and operational procedure

Leadership presence

  • Exemplary performer across all functions
  • Effective resolution of customer complaints, exchanges and enquiries
  • Liaison between staff and management around potential performance concerns
  • Propose and implement action plans to deliver efficient processes and organization of the store.
  • Educate team on sales plan, personal sales goals & KPI’s    

Others

  • Be an ambassador of the brand, culture, quality and know how
  • Ensure store presentation standards are achieved and maintained

Skills

Person Specific: 

Education: High school degree or equivalent would be a plus

 

Minimum Experience and Knowledge: 

Min 2-3 years of experience in retail or hospitality industry

Good knowledge of Toys industry and trends

 

Job-Specific Skills:

  • Retail operational skills (stock, VM, systems, cash…)
  • Customer service and results oriented
  • Leadership and problem solving skills
  • Excellent relationship skills
  • Integrity and trust
  • Dealing with ambiguity
  • Proactive with good team spirit and able to take initiatives 
  • Computer skills
  • Strong communication skills
  • Proactive 
  • Ability to multi task and prioritize

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