Sales Manager – Electronics & Home Appliances
Job Description
Job Description
- Plan and implement strategies that enhance retail business
- Set sales targets / budgets for the retail sales team and ensure achievement by offering promotional support or any assistance required
- Ensure gross profitability of sales, minimizing on customer returns and promoting appliances of higher profitability
- Organize clearance sales to sell aging and damaged inventory
- Manage retail department’s expenses within limits budgeted
- Assist the General Manager in improving the net profitability of the Division from Retail sales
- Comply with Showroom checklist to ensure that outlets are attractive for customers
- Coordinate with Division’s Marketing; implement effective advertising and merchandising programs to increase showroom traffic and sales
- Ensure product rotation; new and seasonal products are displayed attractively at all times
- Keep up to date on current new markets trends, competitive activities and pricing
- Educate the sales team on Customer Satisfaction standards and implement them, ensuring professional customer handling
- Handle customer issues, follow-up their complaints; resolve complaints and build up satisfaction and loyalty
- Define and update the processes and procedures which continuously improve performance and enhance customer convenience
- Implement safety and security procedures that result in a better work environment
- Establish and maintain smooth working relationships with other departments
- Arrange training, knowledge and skill development programmes for staff on a regular basis. Identify and support weak workers with proper training and motivation tools
- Develop and motivate weak performing employees with the required training
- Monitor and measure individual employee performance, provide constructive feedback to employees on an ongoing basis as needed and during the formal appraisal process, communicating management’s expectations
Requirements
- Graduate in Business Studies with 7 – 10 years’ experience in Retail sales / Marketing
- Excellent management, communication & negotiation skills
- High leadership qualities
- Computer literate
Benefits
salary for this role will be
BD 1200 – 1500
