Sales Manager

Job Description

<p><strong>Job Title: Account Representative</strong></p><p><br></p><p><strong>Location: Riyadh, Saudi Arabia</strong></p><p><br></p><p><strong>Company Overview:</strong></p><p><span>QuestionPro is a leading provider of online survey and research software solutions that help businesses make better decisions. Our platform allows users to create surveys, collect responses, and analyze data quickly and easily. With over 2.5 million users across 100 countries, we are dedicated to providing innovative and customizable tools for businesses of all sizes. Our mission is to empower companies to make informed decisions and drive success. Join our team of passionate individuals dedicated to revolutionizing the region’s customer experience and market research.</span></p><p><br></p><p><br></p><p><strong>Job Description:</strong></p><p><span>We seek a high-performing Account representative to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. The ideal candidate is a motivated, well-organized individual who profoundly understands prospecting and develops strong customer relationships. You will be responsible for maximizing our sales team’s potential, crafting sales plans, and justifying those plans to the management. </span></p><p><br></p><p><br></p><p><strong>Responsibilities:</strong></p><p><br></p><ul><li><span>Build and maintain strong relationships with clients, ensuring their satisfaction with our products and services.</span></li><li><span>Provide exceptional customer service and support, including answering client questions, resolving issues, and providing training on our products.</span></li><li><span>Develop and execute account plans to meet revenue targets and growth objectives.</span></li><li><span>Collaborate with other teams, including Sales, Marketing, and Product, to ensure seamless client experiences.</span></li><li><span>Stay up-to-date on industry trends and best practices to help clients maximize the value of our products.</span></li><li><span>Act as the primary point of contact and build long-term relationships with assigned accounts</span></li><li><span>Develop a deep understanding of each assigned customer’s business needs and requirements.</span></li><li><span>Provide expert advice and recommendations to customers on how to maximize the value they get from QuestionPro’s solutions.</span></li><li><span>Prepare and deliver product demonstrations and presentations to clients, showcasing the features and benefits of QuestionPro’s products and services.</span></li><li><span>Collaborate with the sales team to identify and pursue upsell and cross-sell opportunities within existing accounts.</span></li><li><span>Monitor customer usage patterns and proactively identify potential issues or areas for improvement.</span></li><li><span>Respond to customer inquiries, complaints, and issues promptly and professionally.</span></li><li><span>Provide regular reports and updates to management on the status of assigned accounts and critical metrics such as revenue growth, retention rates, and customer satisfaction.</span></li><li><span>Stay up-to-date with industry trends, market developments, and competitor activities, and use this knowledge to inform customer engagement strategies and tactics.</span></li></ul><p><br></p><p><br></p><p><strong>Requirements:</strong></p><p><span>At least four years of experience in a SaaS account management or sales role</span></p><p><span>Fluent in English (Arabic is an advantage)</span></p><p><span>Strong communication and interpersonal skills</span></p><p><span>Ability to manage multiple clients and projects simultaneously</span></p><p><span>Self-motivated, results-driven, and detail-oriented</span></p><p><span>Ability to work independently and as part of a team</span></p><p><br></p><p><strong>Benefits:</strong></p><p><span>Competitive salary and benefits package</span></p><p><span>Opportunity to work with a dynamic, global team</span></p><p><span>Professional development and career growth opportunities</span></p><p><span>If you’re looking for an exciting opportunity to join a growing company in the SaaS industry, please submit your resume and cover letter. We look forward to hearing from you!</span></p><p><br></p><p><br></p><p><br></p><li><br></li>