Sales Executive

Job Description

The Role:

• Implements sales action plans related to his/her market areas as outlined in the marketing plan.
• Manages the corporate sales activities of the Local Arabic Accounts and International Accor Key Accounts.
• Manages sales calls, offers follow up and commercial relationships.

Key Deliverables and Responsibilities:

Planning & Organizing

• Responsible for outreach and coordination of items related to the sales operation of the Hotel.
• Responsible for the development and solicitation of established and potential clients.
• Develops and solicit business from the Market to ensure the necessary advance bookings needed for a successful and profitable operation
• Participates in weekly Sales, group and conference meetings.
• Maintains the highest standards of professionalism and attitude towards all internal & external guests.

Operations:

• Achieves sales goals as set forth by the Hotel and Sales budget.
• Solicits signature for company contracts and other new business.
• Assists in the development and implementation of the Hotel sales plan to ensure all Revenue goals will be met and exceeded.
• Attend relevant functions to ensure that the Hotel has the appropriate focus / representation in the market.
• Reporting clients’ and guests’ feedback.
• Reporting market trends and reactivity to Adagio brand pricing and product judgement.
• Conducts sales calls to specific corporate accounts with group business potential.
• Conducts show arounds to clients relative to the group business segment.
• Effectively manages customer’s budget to maximize revenue and meet customer needs and identify opportunities to up-sell products and services throughout the sales process.
• Maintains a high level of exposure for the hotel in major market areas through direct sales solicitation, telephone, fax, written communication.
• Maintain close business relationships with existing clients through key sales activities.
• Cultivate and develop new business relationships through key sales activities.
• Closely follows up on all business leads within a 24 hour response timeline to clients.
• Adapts to client’s needs by tailor fitting hotel services to fit client’s requests.
• Prepares proposals for qualified leads or inquiries for group business segment over 10 rooms with function as per the requirements.
• Finalizes detailed arrangements on both rooms and functions with clients/organizers and prepares the final contract accordingly.
• Traces for confirmations and deposit with clients/organizers in accordance with the guidelines of cut off dates.
• Reviews the contracts of corporate meetings and conventions for cut off dates, special arrangements / requirements committed to clients/organizers.
• Conducts a detail handover to the Cluster Director of Sales upon confirmation of group with signed contract and introductory of Cluster Director of Sales to the Client.

Administration:

• Coordinates various departments’ participation in marketing / sales efforts.
• Converts inquiries from potential customers to booked business using superior selling/closing skills.
• Performs administrative duties such as tracking sales leads and providing reports as per Accor ME Regional Headquarter formats and requirements.
• Prepares quotations and proposals based on clients’ requirements.

Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:

• Ensure proper care of all equipment and furniture entrusted for Heartists use.
• Be well-familiar with the hotel’s policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel’s emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.
• Knows the safety regulations and ensures their application & ensures the safety of people and property in the hotel.
• Respects and ensures respect of the hotel’s commitments to the ‘Environment Charter’ of Planet 21 program (saving energy, recycling, sorting waste etc).
• Understands and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety.
• Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.
• Does not disclose any financial information or any other information of the Accor Hotels.