Sales Executive

Job Description

Sales Executive – ( Jeddah )

• Generate new business opportunities.
• Prepare quotations using our online tools and submit our proposal to the customers.
• Deliver presentations about our main Air, Sea, Logistics , LMD & warehousing product.
• Monitor competition by gathering current marketplace information on pricing and products.
• Report customer complaints to the Customer Care Team .
• To handle all customers’ inquiries, complaints, claims follow up, cargo status, verify credit terms, credit status, etc. in a professional manner.
• Responsible to add date in CRM data base .
• Establish strong relationships with customers along with internal and external stakeholders.
• Share market intelligence about price and services .
• Coordinate for competitive buy rates with carriers and other key stakeholders.
• Prioritization of orders and adjusting of schedules to ensure customer priority requirement are met.
• To handle all communications (i.e., telephone, e-mails, fax, etc.), inquiries of customers (internal and external) and provide timely responses and escalations as needed.
• To update and maintain the integrity of customers’ data.
• To resolve all customer issues/problems and coordinate/escalate with concerned departments when needed.
• To comply with customers’ standards and monitor KPIs as required.
• Manage feedback from customers analyzing the responses to understand the impact on current key trade lanes.
• Serve as the primary liaison with teammates, and WCA network staff on the delivery of cost-effective customer service.
• To ensure and report to the manager all customer service / Operation KPI and SOP has must follow.
• Ensure service excellence by leveraging a high level of forwarding and market knowledge. Contribute as process owner to continuous improvements around processes and controls ensuring lean and cost-efficient methods are adopted. Compile weekly & monthly Target reports as required.
• Maintaining daily and regular reports.
• Any other task assigned by Manager .
• Organizing.
• Record-keeping.
• Monitoring progress.
• Tracking shipments.
• Updating team members and partners.
• Managing information flow.

Skills

• Multilingual or bilingual proficiency.
• Microsoft office.
• Coordination management skills.
• Analytical and problem-solving skills.
• Decision-making.
• The ability to lead and manage teams and projects.