Sales Coordinator

Job Description

1.  Responsible for the customer order process in SAP by maintaining all customer accounts up-to-date, providing product, promotion, and pricing information to the Sales team, obtaining input from the Sales team to coordinate and prepare commercially viable quotations, ensuring the agreed discount have been included, keeping records of all customer interactions by filing the documents in the office archive and following up with the customer for any unpaid invoices. Stay current by regularly attending the Sales team meetings.

2.  Forward samples by entering requests, arranging shipment and notifying customer. Clarify customer requests by selecting appropriate information, forwarding information and answering questions. Resolve customer complaints by investigating problems, developing timely solutions, preparing reports and making recommendations to the Sales Team.

3.  Review and improve the sales order process by identifying any process gaps, proposing solutions and working closely with the entire Sales, Marketing, Production , Warehouse, Supply Chain and Finance departments.

Skills

Competencies Required

·      Time Management

·      Process Optimization

·      Reporting & Analytics

·      Customer Centricity

·      Tools & Systems Literacy

·      Business Communication

Essential Skills Required

·  Consultative Sales Support

·  Customer Profiling

·  Customer Relationship Management

·  Customer Service

·  Data Mining

·  Order Fulfillment

·  Proposal Preparation

·  Records Management

·  Reporting