Sales Assistant – GMG
Job Description
Gulf Marketing Group is one of the Middle East’s leading, family owned companies. Operating across the GCC, Gulf Marketing Group is a dynamic group boasting a diverse portfolio of retail outlets, brands and consumer and B2B services across key sectors such as healthcare and pharmaceuticals, sports and fitness, real estate, education and technology.<p><br></p><strong>About The Role</strong><p><br></p>Sales Assistant at GMG will be responsible for products and services to customers with the aim of maximizing sales opportunities and providing exceptional service.<p><br></p><strong>Core Responsibilities:</strong><p><br></p><ul><li> Describes product features and benefits; demonstrates the use and handling of the product</li><li>Educates clients on brands quality standards and specifications</li><li>Advises customers on product ranges best suited to their needs; Answers customers’ queries to help them make a decision on the purchase</li><li>Provides information to customers on warranties, features, specifications, maintenance and care of products.</li><li>Ensures customers’ needs are met, complaints are resolved (or escalated) and customer service provided is of exceptional standard</li><li>Maintains awareness of new product launches, promotional events and sales</li><li>Achieves sales targets by using sales techniques, up-selling and cross selling</li><li>Ensures promotions and pricing are accurate and in line with company standards and policies</li><li>Computes sale prices and discounts as applicable; Maintains sales records</li><li>Receives and processes cash, changes and credit payments and generates invoices and receipts</li><li>Operates as a cashier and be consistently accurate in money handling (in case applicable)</li><li>Follows the store’s after sales processes and ensures full adherence to repair/return policies and procedures</li><li>Adheres to loss prevention, inventory controls and standard operating procedures of the company</li><li>Provides assistance in store merchandising in product placement and arrangement</li><li>Ensures the highest standards of housekeeping standards and grooming etiquettes are maintained in store at all times</li></ul><p><br></p><strong> Self-Management:</strong><p><br></p><ul><li> Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the course of the year</li><li>Takes ownership of his/her own learning agenda by identifying development needs in consultation with the manager and agreeing on the individual development plan which goes beyond just training and development</li><li>Keeps abreast of professional developments, new techniques and current issues through continued education and professional growth</li></ul>
