Sales and Operation Coordinator

Job Description

Job Title: Sales and Operation Coordinator

Main Purpose of Job Role:

The  Sales  & operation  Coordinator  is  responsible  for  providing  sales,  marketing, administrative  support  in  addition  of being  an  executive  assistant for the  managing directors  Mrs.  Marwa Duraidi  &  Mr.  Mohammed  Duraidi  in  order to  ensure  that municipal services are provided in an effective and efficient manner.

Sales support including but not limited  to.

Main Activities :

•Generating, processing,  assigning and qua l ifying sales leads inside and outside of UAE by all possible channels.

•Generate resale channels within the UAE and to increase Modena trader clients.

•Process and respond  to all sales inquiries up to finalization. and to help sales team in processing sales quotations, meetings and follow ups.

•Follow up all pending sales orders and pursue to finalization.

•Monitoring and managing company’s accounts details with keeping  it up to date with all needed information  within the company systems.

•Providing data and generating salesforce reports to help sales team and to support management decisions.

•Use and develop salesforce by attending training sessions, watching demo videos and to attend seminars.

•Reporting to general manager day to day activities, pipeline and next day plans.

•Assists the sales team, focusing mostly on managing sales & marketi ng materials and salesforce techniques.

•Work closely with the Sales team to assess the progress of the department and develop sales approaches accordingly.

•Monitors competition by gathering cunent marketplace info1mation on pricing, products, new products, delive1y schedules, merchandising techniques, etc.  And recommend  changes in products, services and policy

•Coordinate with marketing agencies for company’s campaigns .

•Managing the designing and production  of marketing materials, including leaflets, posters, flyers, newsletters, e-newsletters, Social Media posts and contents with coordination of GM and service providers.

Managing company social  media channels and website on daily bases, by increasing followers, posting, replying to questions, deleting violet posts.

•Resolving any sales related issues with customers  in coordination with other depa1tments or team  member with making sure that the case is resolved.

•Making follow-up calls to confirm sakes orders and coordinate with logistics for the delivery on agreed dates and time.

•Follow up customer satisfaction by any kind  of commu nication, email or calls with updatin g feedback on salesforce.

•Managing all office work and any new tasks assigned by the management.

•

Directors Personal Assistant:

Directors personal assistant responsibilities including but not limited to.

•Acti ng as a first point of contact: dealing with correspondence  and phone calls,

•Managing diaries and organising meetings and appointments and control access to the manager/executive.

•Booking and arranging travel, transport and accommodation.

•Organising events and conferences.

•Reminding the manager/executive of important tasks and deadlines.

•Typing, compiling and preparing reports, presentations and correspondence,

•Managing databases and filing systems.

•Implementing and maintaining procedures/administrative systems.

•Liaising with staff, suppliers and clients.

•Collating and filing expenses.

•Conductin g research on  behalf of the manager.

Operation Coordinator:

Create and send all repair reports based on the job cards and inspection reports prepared by technicians, including machine photos and/or videos.

Send follow up for the customer’s approval of Estimation quotations till this job is executed and billed.

To Print and enter the LPO received from clients (machines, rental, repairs) and to be entered in the ERP after proper verification of Price, availability and Payment terms respectively.

Send Proforma to client against confirmed LPO for repair if required.

To Handle the complaints from clients for repairing, please make sure to take proper details of the machine and the main machine issue then forward it to Operations head.

To update and send inventory stock reports every Week – Monday through Google Drive.

To send DEMO videos to client once done and save it to file for future use.

To assist Operations with imports and clearance procedure with all coordination with forwarding companies.

To send inquiry from Suppliers if necessary.

To update the Vehicle Logs for any repairing done for all vehicles.

Skills

• Ability to analyze the goal, target customer, and challenges to overcome before planning sales-oriented activities.
• Adept at communicating with the in-house team, clients, and management through formal documentation and discussions.
• Knowledge of customer service principles and processes.
• Ability to prioritize targets as per the requirements set forth by the company.
• Portraying superb soft skills during customer interaction and seminars as per requirement.
• Ability to find the right balance between client requirements and company terms, thereby improving profit margins and maintaining fruitful customer relationships.