Sales Agent

Job Description

JOB PURPOSE:

The sales agent is responsible for selling tickets/subscriptions, welcoming, and advising customers and accompanying them during the purchasing process. Prospecting for customers, managing customer movements in front of the sales office. Providing after-sales service to customers.

RESPONSIBILITIES/DUTIES

• Welcoming customers in a professional manner.

• Check the proper functioning of the equipment (Tickets office machine / subscriptions devices).

• Assists and directs customers to their destinations correctly.

• Check the stock of tickets/subscriptions cards

• Deliver and receive the cash after checking it at the beginning and end of each shift.

• Ensures that tickets/subscriptions are sold correctly to avoid errors.

• Issue and renew subscriptions of all kinds.

• Ensuring that money is counted and sorted in his or her custody when issuing tickets.

• Checking cash receipts in the presence of the office manager.

• Complete all required cash documents.

• Communicate professionally any instructions to colleagues on subsequent shifts.

• Check the stock of tickets, change & cards before receiving it.

• Report any deficiencies or emergency problems to the office manager, station manager or area manager, with due regard to the administrative hierarchy.

• Adhere to the dress code policy of the company.

• Perform any other duties assigned by the sales leader & zone manager.

ESSENTIAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE

QUALIFICATIONS:

• B.Sc./M.Sc. Degree in any relevant discipline.

KNOWLEDGE:

• Good communication skills, both written and oral.

• Attention to detail and proactivity.

• Ability to remain calm, speak softly and express themselves clearly and effectively, especially in difficult situations.

• System oriented.

• Customer-oriented, able to anticipate, understand, react to situations, and satisfy customer needs.

• Flexible approach to working hours and ability to work in a team.

• Proactivity in identifying and solving problems.

• Skills in research, collection, and assimilation of information.

• Be well informed about all activities that have an impact on passengers.

• Develop a cooperative relationship with internal and external contact persons.

• Demonstrates rigor in the execution and application of instructions and procedures. strictly adhere to rules of conduct and procedures.

EXPERIENCE:

• 1 to 3 years’ experience in a customer service environment.

DESIRED BEHAVIORS

• Professional

• Committed

• Good communication skills