Sales Administration Officer
Job Description
<strong>About Us<br><br></strong>Midis Group is an international organization bringing the world’s leading technology brands and ICT solutions to customers across Eastern Europe, Middle East and Africa.<br><br>As one of the original World Economic Forum 100 Global Growth Companies, the Midis Group is known for its advanced offerings in system integration, software/hardware solutions, retail and distribution coverage, along with IT infrastructure and power solutions.<br><br>Our vibrant culture is all about ethical business practices and delivering value that make us the ideal growth partner to achieve more with technology.<br><br>Our reputation–built on integrity, entrepreneurial spirit, local expertise, and proven results–sets us apart. And the success of our Group is only possible thanks to our 5000+ employees present across nearly 40 countries.<br><br>We don’t just open doors, we unlock opportunities.<br><br><strong> Job Scope <br><br></strong>The Sales Administration Officer is accountable for processing purchase orders on a daily basis including the placement and tracking of orders, management of shipments and processing of customer accounts.<br><br><strong>Main Duties And Responsibilities<br></strong><ul><li> Receive orders related to software and/or hardware through email or CRM and update customers accordingly;</li><li> Price, create an ERP account and input orders into the vendor’s system while updating Salesforce and Traverse;</li><li> Validate purchase orders that are uploaded in Salesforce;</li><li> Track shipments, update tracking file and handle any issues or discrepancies with related stakeholders;</li><li> Close business in coordination with the related sales employee and complete administrative functions in line with the objectives and responsibilities of the Sales Team;</li><li> Update customers and internal stakeholders on order backlogs and information;</li><li> Work with logistics, sales and credit teams to ensure order fulfilment in a timely manner;</li><li> Handle customer complaints in a timely manner and escalate issues when necessary;</li><li> Update sales reports as required and manage ad hoc requests as and when necessary.<br><br></li></ul><strong>Requirements<br><br></strong><strong> Education <br><br></strong>Bachelor’s degree in Business Administration or any other related field<br><br><strong>Qualifications/Skills<br><br></strong><strong> Experience <br><br></strong>At least 2-3 years of relevant experience<br><br><strong> Key Competencies</strong>
