Rooms Controller

Job Description

Company Description

Being a Pullman Heartist means embodying and conveying the brand mindset through the values of commitment, adaptability and creativity.

What is in it for you:

– Employee benefit card offering discounted rates in Accor worldwide
– Learning programs through our Academies
– Opportunity to develop your talent and grow within your property and across the world!
– Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.

Job Description

What you will be doing:

– Have a good knowledge of local area and surrounding facilities
– Demonstrate and promote Quality Awareness amongst Front Office team
– Responds to changes in the Front Office function as dictated by the industry, company and hotel
– Coordinates and "rooms not ready" with the Front Office during periods of heavy occupancy
– Keep all departments informed about room statuses, ensure reservations are in system
– Assisting as hotel phone operator
– Ensure the smooth operation of the housekeeping department
– Prepare and ensure timely delivery of daily reports to other departments executive office
– Tracking the daily cleaning and maintenance process system and distributing the job assignments as they come in
– Maintain lost and found log, tag and store items
– Communicate with guests inquiring about lost and found items and shipments
– Maintain the communication between front desk, housekeeping and maintenance
– Ensure that all assigned guest calls or special requests are recorded and completed within 15 minutes
– Support and improve housekeeping and maintenance services that effectively address problems affecting both guests and associates