Room Service Order Taker
Job Description
Responsible for answering all telephone calls and prioritizing said calls.<br><br>Should have very good telephone etiquettes.<br><br>Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly.<br><br>Should have good knowledge of room service menu’s and on going promotions in other F&B outlet.<br><br>Should be able to provide recommendations and suggestions to guests upon request.<br><br>Be knowledgeable of all services, facilities and products offered by the hotel.<br><br>Consider the satisfaction of all guests by ensuring prompt, courteous and efficient service at all times.<br><br>Display excellent conversation skills and selling techniques at all times.<br><br>Pay attention to guest orders, and know the menu thoroughly.<br><br>Write down all information clearly. Highlight special requests.<br><br>Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability.<br><br>Approximate delivery time is given to the guest according to this time evaluation system established by the Outlet Manager and the Sous Chef.<br><br>If the order has not been sent up by this time, a call must be placed to the guest to apologies and re-evaluate the delivery time.<br><br>Ensure correct posting in POS system for communication to the service and kitchen department.<br><br>Able to perform all duties and tasks per the tasks required at the outlet.<br><br>Assist the department to drive guest satisfaction by providing consistent guest experiences.<br><br>Coordinate with Room Service Waiter/ Waitress, Captains & Minibar Attendant.<br><br>Report positive and constructive guest feedback to the manager.<br><br>Promptly handle guest queries, complaints and all issues in a professional manner.
