Role in Housekeeping, Dubai Mall Hotel

Hotel, Restaurant, Tourism
United Arab Emirates 🇦🇪
October 21, 2023

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Job Description

This function is to ensure exceptional Guest Experiences in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless service experience. Ensure that each guest becomes a happy fan of our hotels, by delighting them from welcome until farewell.

WHAT YOU WILL NEED TO SUCCEED

  • Genuine service personality, with high EQ.
  • Minimum of a high school diploma is required/ College degree in Hotel Management or a related field is preferred.
  • A minimum of one-year experience in a similar position in a 5-star hospitality company.
  • A strong command of both written and spoken English is required; additional language is an asset.

PERFORMANCE DRIVEN CULTURE; WHAT WILL YOU BE MEASURED AGAINST

  • Conduct all operational tasks in Housekeeping, while living up to service standards and procedures.
  • Go the extra (s)mile where you can.
  • Prevent complaints and ensure adequate service recovery where needed.
  • Pro-actively communicate with fellow Ambassadors, always with the guests interests at heart.

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