Role in Front Office, VDD

Job Description

• Handle check-in and checkout of arriving and departing guests, following established The Address Hotels & Resorts standards.

• Handle all cashiering transactions (posting charges to guest rooms, exchanging foreign currency, etc.), balancing their cash float at the end of each shift.

• Respond to all guest requests and questions in a professional and courteous manner, whether via telephone or in person, providing accurate information and taking appropriate courses of action (safety deposit box issuance, message handling, dealing with complaints, etc.)

• Coordinates room status updates with the Shift Leader, by notifying them of all group checkouts, late checkouts, early check-ins and special requests.

• Be knowledgeable always of updated product and service information, including daily hotel meetings and conferences.

• Possess a working knowledge of room reservation procedures, according to The Address Hotels & Resorts standards, and will handle reservation booking and cancellation.

• Customize their selling approach and upselling techniques, based on the targets set for each particular shift.

• Will always be ready to anticipate client and guest needs well in advance.

• Complete additional tasks as assigned from time to time by their supervisor. This may include training and meeting attendance.

• Always ensure guest satisfaction, while maintaining company policies and standards.

Education

• Minimum of a high school diploma is required. College degree in Hotel Management or a related field is preferred.

Experience

• A minimum of one-year experience in a similar position in a 5-star hospitality company

Skills

• Verbal and writing skills
• Knowledge of basic hotel business operations preferred
• Fluency in English is a must, Fluency in Arabic or additional language is an asset

Individual Characteristics

• Customer service orientations
• Team player
• Flexible in scheduling
• Enthusiastic and pleasant personality